ClickTale
Session intelligence platform (now part of Contentsquare) that records individual user sessions including mouse movements, clicks, and form interactions. The ClickTale script captures page interaction data and transmits it to Contentsquare's cloud platform for analysis and replay.
Overview
ClickTale (now part of Contentsquare) is a session intelligence platform that records individual user sessions including mouse movements, clicks, scrolls, and form interactions. Recorded sessions are transmitted to Contentsquare's cloud for analysis and replay.
What This Script Does
The ClickTale script captures granular interaction data: mouse coordinates, click targets, scroll depth, form field focus/blur events, page content snapshots, and timing data. This telemetry is streamed to Contentsquare's servers where sessions can be replayed visually. The script sets cookies to identify returning visitors and link sessions. Sensitive form fields can be configured for masking, but this requires explicit setup.
Consent & Compliance
- Consent Category: Analytics
- Applicable Regulations: GDPR, ePrivacy Directive, CCPA
- Opt-in Required: Yes, under GDPR and ePrivacy due to session recording, cookie usage, and the granular nature of behavioral data collected
Session recording captures detailed user behavior and may inadvertently record personal data entered into forms. This requires explicit consent and careful configuration of data masking rules.
Should You Block This Without Consent?
Yes. ClickTale performs detailed session recording that captures granular behavioral data. This is non-essential analytics processing that requires consent. Block until analytics consent is granted. Ensure form field masking is properly configured even after consent.
Is ClickTale GDPR compliant?
ClickTale typically loads analytics trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So ClickTale can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads ClickTale, not on ClickTale itself.
Consent Categories
Also Known As
Industries
Tracked Domains (1)
ClickTale's trackers are rarely seen, seen on a small share of the sites ConsentStack has scanned. Scan your own site to see which of these are firing before consent.
clicktale.netAnalyticsclicktale.net is an analytics domain operated by ClickTale, used to measure visits, sessions, and on-site behavior. Seen on a small share of scanned sites.
Frequently Asked Questions
Related Vendors
Manage consent for ClickTale
ConsentStack automatically detects and manages ClickTale trackers so your site stays compliant with global privacy regulations.