ClickTale

ClickTale

Session intelligence platform (now part of Contentsquare) that records individual user sessions including mouse movements, clicks, and form interactions. The ClickTale script captures page interaction data and transmits it to Contentsquare's cloud platform for analysis and replay.

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Overview

ClickTale (now part of Contentsquare) is a session intelligence platform that records individual user sessions including mouse movements, clicks, scrolls, and form interactions. Recorded sessions are transmitted to Contentsquare's cloud for analysis and replay.

What This Script Does

The ClickTale script captures granular interaction data: mouse coordinates, click targets, scroll depth, form field focus/blur events, page content snapshots, and timing data. This telemetry is streamed to Contentsquare's servers where sessions can be replayed visually. The script sets cookies to identify returning visitors and link sessions. Sensitive form fields can be configured for masking, but this requires explicit setup.

Consent & Compliance

  • Consent Category: Analytics
  • Applicable Regulations: GDPR, ePrivacy Directive, CCPA
  • Opt-in Required: Yes, under GDPR and ePrivacy due to session recording, cookie usage, and the granular nature of behavioral data collected

Session recording captures detailed user behavior and may inadvertently record personal data entered into forms. This requires explicit consent and careful configuration of data masking rules.

Should You Block This Without Consent?

Yes. ClickTale performs detailed session recording that captures granular behavioral data. This is non-essential analytics processing that requires consent. Block until analytics consent is granted. Ensure form field masking is properly configured even after consent.

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Consent Categories

Analytics

Also Known As

ClickTaleContentsquaresession recordingheatmap analyticsuser session replayvisitor behavior tracking

Industries

Computers Electronics and Technology

Tracked Domains (1)

clicktale.netAnalytics

Frequently Asked Questions

Is cookie consent needed for ClickTale?

Yes. ClickTale, now part of Contentsquare, performs detailed session recording capturing mouse movements, clicks, scrolls, and form interactions. This is non-essential analytics processing under GDPR and the ePrivacy Directive. Explicit opt-in consent must be obtained before loading the script.

What kind of data does ClickTale record during sessions?

ClickTale captures mouse coordinates, click targets, scroll depth, form field interactions, page content snapshots, and timing data. It sets cookies to identify returning visitors and link sessions. Telemetry is streamed to Contentsquare's servers where sessions can be visually replayed.

How does ConsentStack manage ClickTale on my site?

ConsentStack detects ClickTale scripts and categorizes them under analytics. When a visitor has not granted analytics consent, ConsentStack blocks ClickTale from loading, preventing session recording and cookie placement. Once consent is granted, the script executes normally.

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Manage consent for ClickTale

ConsentStack automatically detects and manages ClickTale trackers so your site stays compliant with global privacy regulations.

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