Lucky Orange

Overview

Lucky Orange is a session recording, heatmap, and conversion analytics platform for e-commerce and SaaS sites. It provides live visitor session viewing, chat tools, surveys, and visual heatmaps.

What This Script Does

The Lucky Orange script records user sessions by capturing DOM changes, mouse movements, clicks, scrolls, and form interactions. It generates heatmaps from aggregated interaction data and enables live visitor viewing. The script sets cookies to identify returning users and track session behavior across visits. It also loads chat widget and survey components when enabled. Recorded session data and interaction events are transmitted to Lucky Orange servers. The script injects a substantial amount of JavaScript and continuously streams session data.

Consent & Compliance

Lucky Orange spans analytics and functional categories. Session recording and heatmaps are analytics tools that capture detailed personal data (user behavior, potentially form inputs). The chat and survey features are functional. Under GDPR/ePrivacy, session replay tools require explicit opt-in consent — they access device storage (cookies) and process extensive personal data. Lucky Orange's data collection is comparable to other session replay tools like LogRocket or Hotjar. Under CCPA, this data collection must be disclosed.

Should You Block This Without Consent?

Yes. Session recording captures extensive behavioral data including everything the user does on the page. This requires opt-in consent under GDPR/ePrivacy. The chat/survey components could be loaded separately if needed, but the core analytics functionality must be blocked until consent is granted.