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Five9

Five9

Five9 is a cloud contact center and customer service platform. Scripts embed web chat widgets, call routing interfaces, and agent toolbar components on customer service pages. Session cookies maintain chat state and route visitors to available agents for real-time support interactions.

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Overview

Five9 is a cloud contact center platform providing voice, chat, email, and SMS customer service capabilities. Its web scripts embed chat widgets and agent interfaces on customer-facing pages to enable real-time support interactions.

What This Script Does

Five9 scripts load a web chat widget that allows visitors to initiate live conversations with support agents. The scripts establish WebSocket connections for real-time messaging, may set cookies to maintain chat session continuity across page navigations, and collect basic visitor context (current page URL, referrer) to provide agents with interaction context. Chat transcripts and visitor session data are stored in the Five9 platform.

Consent & Compliance

  • Consent Category: Functional
  • Cookies/Storage: Session cookies for chat continuity; no advertising or cross-site tracking cookies
  • GDPR/ePrivacy: Live chat widgets serve a functional purpose requested by the user when they initiate a chat. Session cookies for chat continuity are arguably strictly necessary for the service the user explicitly requested.
  • CCPA: Five9 processes chat data as a service provider on behalf of the site operator.

Should You Block This Without Consent?

No. Five9 provides functional customer support chat capabilities. Blocking it would prevent visitors from accessing live support. The cookies set are limited to maintaining chat session state.

Is Five9 GDPR compliant?

Five9 typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Five9 can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Five9, not on Five9 itself.

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Consent Categories

Functional

Also Known As

Five9Five9 chatcloud contact centerCCaaSlive chat widgetfive9.com

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

Five9's trackers are rarely seen, seen on a small share of the sites ConsentStack has scanned. Scan your own site to see which of these are firing before consent.

five9.comFunctional

five9.com is a functional domain operated by Five9, used to run site features like chat, video, embeds, and preferences. Seen on a small share of scanned sites.

Frequently Asked Questions

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Manage consent for Five9

ConsentStack automatically detects and manages Five9 trackers so your site stays compliant with global privacy regulations.

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