Five9

Five9

Five9 is a cloud contact center and customer service platform. Scripts embed web chat widgets, call routing interfaces, and agent toolbar components on customer service pages. Session cookies maintain chat state and route visitors to available agents for real-time support interactions.

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Overview

Five9 is a cloud contact center platform providing voice, chat, email, and SMS customer service capabilities. Its web scripts embed chat widgets and agent interfaces on customer-facing pages to enable real-time support interactions.

What This Script Does

Five9 scripts load a web chat widget that allows visitors to initiate live conversations with support agents. The scripts establish WebSocket connections for real-time messaging, may set cookies to maintain chat session continuity across page navigations, and collect basic visitor context (current page URL, referrer) to provide agents with interaction context. Chat transcripts and visitor session data are stored in the Five9 platform.

Consent & Compliance

  • Consent Category: Functional
  • Cookies/Storage: Session cookies for chat continuity; no advertising or cross-site tracking cookies
  • GDPR/ePrivacy: Live chat widgets serve a functional purpose requested by the user when they initiate a chat. Session cookies for chat continuity are arguably strictly necessary for the service the user explicitly requested.
  • CCPA: Five9 processes chat data as a service provider on behalf of the site operator.

Should You Block This Without Consent?

No. Five9 provides functional customer support chat capabilities. Blocking it would prevent visitors from accessing live support. The cookies set are limited to maintaining chat session state.

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Consent Categories

Functional

Also Known As

Five9Five9 chatcloud contact centerCCaaSlive chat widgetfive9.com

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

five9.comFunctional

Frequently Asked Questions

Does Five9 chat require consent before loading?

Not typically. Five9 provides live customer support chat that visitors actively initiate. Session cookies maintain chat continuity across page navigations and are strictly functional to the service requested. There are no advertising or cross-site tracking cookies involved in the chat session.

What data does Five9 collect during a chat session?

Five9 collects the visitor's chat messages, current page URL, and referrer to give agents interaction context. Chat transcripts and session identifiers are stored in the Five9 platform. WebSocket connections handle real-time messaging between visitors and support agents.

How does ConsentStack classify Five9 by default?

ConsentStack classifies Five9 as functional. It loads without requiring marketing consent since it enables a user-initiated customer support interaction. If your organization requires explicit functional consent opt-in, you can configure ConsentStack to gate Five9 accordingly under functional category settings.

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Manage consent for Five9

ConsentStack automatically detects and manages Five9 trackers so your site stays compliant with global privacy regulations.

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