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Crisp IM

Crisp IM

Crisp is a business messaging platform offering live chat, email, and chatbot tools for customer support. The Crisp chat widget script embeds a conversation interface on websites. Sets cookies to persist chat session state and identify returning visitors.

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Overview

Crisp is a business messaging platform offering live chat, email, and chatbot tools for customer support. It embeds a conversation widget on websites to enable real-time visitor communication.

What This Script Does

The Crisp script loads an interactive chat widget (typically a floating button and chat window) on your site. It sets cookies to persist chat session state so conversations survive page navigation and identify returning visitors. The script sends messages to Crisp's servers and may collect visitor metadata (current page URL, browser info, referrer) to provide context to support agents. If configured, it can track page views for co-browsing features.

Consent & Compliance

  • Consent Category: Functional
  • Applicable Regulations: GDPR, CCPA
  • Opt-In Required: Generally no, when used strictly for customer support

Live chat widgets serve a functional purpose (customer support). The session persistence cookies are necessary for the chat feature to work. However, if Crisp's visitor tracking or marketing automation features are enabled, consent requirements increase.

Should You Block This Without Consent?

No. Crisp provides functional customer support chat. Session cookies are necessary for chat continuity. If you enable Crisp's marketing automation, visitor tracking, or lead qualification features, consider gating those behind marketing consent while keeping basic chat available.

Is Crisp IM GDPR compliant?

Crisp IM typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Crisp IM can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Crisp IM, not on Crisp IM itself.

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Consent Categories

Functional

Also Known As

crispcrisp chatcrisp.chatlive chatcustomer support chatchatbotbusiness messaging

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

Crisp IM's trackers are rarely seen, seen on under 1% of the sites ConsentStack has scanned. Scan your own site to see which of these are firing before consent.

crisp.chatFunctional

crisp.chat is a functional domain operated by Crisp IM, used to run site features like chat, video, embeds, and preferences. Seen on under 1% of scanned sites.

Cookies Crisp IM Sets (1)

crisp-client%2Fsession%2F*

Crisp chat client per-workspace session storage. Pattern matches the URL-encoded form crisp-client/session/<workspace-id> persisted in document.cookie by the Crisp embed.

Frequently Asked Questions

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