Crisp IM

Crisp IM

Crisp is a business messaging platform offering live chat, email, and chatbot tools for customer support. The Crisp chat widget script embeds a conversation interface on websites. Sets cookies to persist chat session state and identify returning visitors.

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Overview

Crisp is a business messaging platform offering live chat, email, and chatbot tools for customer support. It embeds a conversation widget on websites to enable real-time visitor communication.

What This Script Does

The Crisp script loads an interactive chat widget (typically a floating button and chat window) on your site. It sets cookies to persist chat session state so conversations survive page navigation and identify returning visitors. The script sends messages to Crisp's servers and may collect visitor metadata (current page URL, browser info, referrer) to provide context to support agents. If configured, it can track page views for co-browsing features.

Consent & Compliance

  • Consent Category: Functional
  • Applicable Regulations: GDPR, CCPA
  • Opt-In Required: Generally no, when used strictly for customer support

Live chat widgets serve a functional purpose (customer support). The session persistence cookies are necessary for the chat feature to work. However, if Crisp's visitor tracking or marketing automation features are enabled, consent requirements increase.

Should You Block This Without Consent?

No. Crisp provides functional customer support chat. Session cookies are necessary for chat continuity. If you enable Crisp's marketing automation, visitor tracking, or lead qualification features, consider gating those behind marketing consent while keeping basic chat available.

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Consent Categories

Functional

Also Known As

crispcrisp chatcrisp.chatlive chatcustomer support chatchatbotbusiness messaging

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

crisp.chatFunctional

Frequently Asked Questions

Is consent needed for the Crisp live chat widget?

Yes. Crisp is a functional vendor whose chat widget sets cookies to persist sessions and identify returning visitors. It also collects metadata like the current page URL, browser info, and referrer. Under GDPR, consent should be obtained before setting these non-essential cookies and collecting visitor metadata beyond basic chat functionality.

What cookies and data does Crisp collect from visitors?

Crisp sets cookies to maintain chat session state across page navigations. It identifies returning visitors and collects metadata including current page URL, browser information, and referrer to give support agents context. If configured, Crisp can also track page views for co-browsing features.

How does ConsentStack manage the Crisp chat widget?

ConsentStack identifies the Crisp chat widget script and categorizes it as functional. When a visitor has not granted functional consent, ConsentStack blocks the widget from loading, preventing session cookies and metadata collection. After consent is given, the chat widget appears with full session persistence.

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Manage consent for Crisp IM

ConsentStack automatically detects and manages Crisp IM trackers so your site stays compliant with global privacy regulations.

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