Free whiteglove setup from a ConsentStack Concierge
Olark

Olark

Live chat and customer messaging platform for small businesses and support teams. The Olark widget embeds a customizable chat box and tracks visitor page history and behavior to provide agents with context. Sets cookies to maintain chat session state.

Back to Vendor Library

Overview

Olark is a live chat platform for small businesses and support teams. Its widget embeds a customizable chat box on the page and tracks visitor page history to provide agents with context during conversations.

What This Script Does

  • Embeds a live chat widget on the page for customer support conversations
  • Tracks visitor page navigation history to give agents conversation context
  • Sets cookies to maintain chat session state across page loads
  • Stores visitor name, email, and chat transcripts when provided
  • Sends chat activity data to Olark servers for agent routing and analytics
  • May collect basic visitor information like referral source and current page

Consent & Compliance

  • Category: Functional
  • GDPR: Generally low risk when used for customer support. Visitor page tracking for agent context may require notice.
  • CCPA: Unlikely to constitute sale/sharing. Data is collected for customer support delivery.
  • ePrivacy: Session cookies for chat functionality are generally considered necessary for the service requested by the user.

Should You Block This Without Consent?

No. Olark provides functional live chat support. Its data collection is limited to supporting customer service interactions and maintaining chat session state. It does not perform advertising or cross-site tracking.

Is Olark GDPR compliant?

Olark typically loads marketing and functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Olark can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Olark, not on Olark itself.

Visit website

Consent Categories

Functional

Also Known As

Olarklive chatcustomer support chatOlark widgetchat pluginwebsite chat tool

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

Olark's trackers are rarely seen, seen on under 1% of the sites ConsentStack has scanned. Scan your own site to see which of these are firing before consent.

olark.comMarketing

olark.com is a marketing domain operated by Olark, used to serve ads, build audiences, and measure ad conversions. Seen on under 1% of scanned sites.

Cookies Olark Sets (2)

olarkSToken

Olark live-chat session token. Authenticates the visitor to an active Olark chat so messages, agent assignment, and unread state persist across navigation within the session.

olark_state

Olark widget state cookie tracking whether the chat panel is open and the current conversation ID.

Frequently Asked Questions

Related Vendors

Cisco Systems
Cisco Systems
Cisco Systems provides enterprise networking and security infrastructure. Webex (video conferencing), Duo (MFA), and Cisco Umbrella scripts may appear on enterprise sites. Webex meeting embeds load a video conferencing widget; security scripts perform device health checks.
Crisp IM
Crisp IM
Crisp is a business messaging platform offering live chat, email, and chatbot tools for customer support. The Crisp chat widget script embeds a conversation interface on websites. Sets cookies to persist chat session state and identify returning visitors.
Environmental Systems Research Institute
Environmental Systems Research Institute
Environmental Systems Research Institute (Esri) provides GIS mapping software and data. ArcGIS JavaScript API embeds map and spatial data visualization components on government, research, and enterprise websites.
Help Scout
Help Scout
Customer help and documentation platform used by SaaS companies and e-commerce sites. The Help Scout Beacon embeds a help widget that provides contextual documentation search and live chat support. Tracks conversation metadata for agent performance reporting.
SoundCloud
SoundCloud
Audio streaming platform with a developer-oriented embed API for web players. The SoundCloud widget script loads an interactive music player and fires playback events. Users who are logged in to SoundCloud may have their activity associated with their account when interacting with embedded players.
Trusted Shops
Trusted Shops
Trust and review management platform for e-commerce businesses. Trusted Shops scripts display a trust badge and customer review widget. The post-purchase email sequence collects verified buyer reviews, and the badge widget loads from Trusted Shops' CDN on the checkout and product pages.

Manage consent for Olark

ConsentStack automatically detects and manages Olark trackers so your site stays compliant with global privacy regulations.

Get started free