Olark

Olark

Live chat and customer messaging platform for small businesses and support teams. The Olark widget embeds a customizable chat box and tracks visitor page history and behavior to provide agents with context. Sets cookies to maintain chat session state.

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Overview

Olark is a live chat platform for small businesses and support teams. Its widget embeds a customizable chat box on the page and tracks visitor page history to provide agents with context during conversations.

What This Script Does

  • Embeds a live chat widget on the page for customer support conversations
  • Tracks visitor page navigation history to give agents conversation context
  • Sets cookies to maintain chat session state across page loads
  • Stores visitor name, email, and chat transcripts when provided
  • Sends chat activity data to Olark servers for agent routing and analytics
  • May collect basic visitor information like referral source and current page

Consent & Compliance

  • Category: Functional
  • GDPR: Generally low risk when used for customer support. Visitor page tracking for agent context may require notice.
  • CCPA: Unlikely to constitute sale/sharing. Data is collected for customer support delivery.
  • ePrivacy: Session cookies for chat functionality are generally considered necessary for the service requested by the user.

Should You Block This Without Consent?

No. Olark provides functional live chat support. Its data collection is limited to supporting customer service interactions and maintaining chat session state. It does not perform advertising or cross-site tracking.

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Consent Categories

Functional

Also Known As

Olarklive chatcustomer support chatOlark widgetchat pluginwebsite chat tool

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

olark.comMarketing

Frequently Asked Questions

Is consent required for Olark live chat?

Conditional. Olark is classified as functional. If visitors must initiate a chat to trigger cookie setting, consent may not be strictly required. However, because Olark tracks visitor page history and behavior passively to provide agent context, obtaining functional consent before the widget loads is strongly recommended under GDPR.

What cookies does Olark set?

Olark sets session cookies to maintain chat state across page navigation. It also stores visitor page history and behavioral data in its system to show support agents context about what a visitor browsed before chatting. These cookies persist for the duration of the browser session and beyond.

How does ConsentStack manage Olark on a website?

ConsentStack detects Olark's chat widget script and classifies it under the Functional consent category. If functional consent has not been granted, ConsentStack blocks the widget from loading. Once a visitor accepts functional cookies, ConsentStack permits Olark to initialize and display the chat interface.

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Manage consent for Olark

ConsentStack automatically detects and manages Olark trackers so your site stays compliant with global privacy regulations.

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