Contact At Once!
Contact At Once! (now part of CarGurus) is a live chat platform for automotive dealerships. Scripts embed a chat widget on dealer websites to connect shoppers with sales staff in real time. Sets cookies to track chat session state.
Overview
Contact At Once! (now part of CarGurus) is a live chat platform for automotive dealerships. Scripts embed a chat widget on dealer websites to connect shoppers with sales staff in real time.
What This Script Does
Contact At Once! scripts load a chat widget interface on dealer pages, establishing a real-time communication channel between site visitors and dealership sales staff. The scripts set cookies to maintain chat session state, track which pages the visitor viewed before initiating chat, and may collect visitor information (name, email, phone) entered into the chat form. Chat transcripts are stored on Contact At Once!/CarGurus servers.
Consent & Compliance
- Consent Category: Functional
- Applicable Regulations: GDPR, ePrivacy Directive
- Opt-in Required: Generally no, when the chat widget serves a functional communication purpose initiated by the user
Live chat is a functional feature that enables direct communication requested by the visitor. Session cookies maintaining chat state are functionally necessary. However, any pre-chat tracking of page views or behavioral data before the user initiates chat may require consent.
Should You Block This Without Consent?
No. Contact At Once! provides functional live chat capabilities. Blocking it would remove the ability for visitors to communicate with sales staff. The session cookies are functionally necessary. If pre-chat behavioral tracking is a concern, configure the widget to minimize data collection before user interaction.
Is Contact At Once! GDPR compliant?
Contact At Once! typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Contact At Once! can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Contact At Once!, not on Contact At Once! itself.
Consent Categories
Also Known As
Industries
Tracked Domains (1)
Contact At Once!'s trackers are rarely seen, seen on a small share of the sites ConsentStack has scanned. Scan your own site to see which of these are firing before consent.
contactatonce.comFunctionalcontactatonce.com is a functional domain operated by Contact At Once!, used to run site features like chat, video, embeds, and preferences. Seen on a small share of scanned sites.
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