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Tidio

Tidio

Tidio is a live chat and AI chatbot platform popular with small and medium ecommerce businesses. Scripts embed a chat widget that engages visitors with automated responses and escalates to human agents when needed. Visitor activity data including pages viewed and session duration is accessible to agents in the Tidio dashboard.

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Overview

Tidio is a live chat and AI chatbot platform popular with small and medium ecommerce businesses. It embeds a chat widget that engages visitors with automated responses and escalates to human agents when needed. Visitor activity data is accessible to agents in the Tidio dashboard.

What This Script Does

  • Embeds a chat widget that provides automated chatbot responses and live agent support
  • Collects visitor metadata including pages viewed, session duration, and referral source
  • Sets cookies to identify returning visitors and maintain chat session state
  • Makes WebSocket connections to Tidio's servers for real-time messaging
  • Stores chat transcripts and visitor activity data in Tidio's dashboard for agent review

Consent & Compliance

  • Category: Functional
  • GDPR: May require consent or a legitimate interest assessment. The chat function is functional, but collecting browsing behavior data (pages viewed, session duration) for agent dashboards goes beyond strictly necessary.
  • CCPA: Visitor metadata is collected for the site operator's customer support purposes, not for third-party advertising.
  • ePrivacy: Session cookies for chat functionality are considered functional. Cookies for identifying returning visitors may require consent.

Should You Block This Without Consent?

No. Tidio provides a functional customer support and engagement feature. While it collects visitor metadata for agent dashboards, this serves the site's support operations. Blocking it would remove chat functionality for visitors.

Is Tidio GDPR compliant?

Tidio typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Tidio can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Tidio, not on Tidio itself.

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Consent Categories

Functional

Also Known As

TidioTidio chatlive chat ecommerceAI chatbotchat widgetecommerce support chatautomated chat

Industries

Computers Electronics and Technology

Tracked Domains (3)

code.tidio.coFunctional

code.tidio.co is a functional domain operated by Tidio, used to run site features like chat, video, embeds, and preferences.

widget-v4.tidiochat.comFunctional

widget-v4.tidiochat.com is a functional domain operated by Tidio, used to run site features like chat, video, embeds, and preferences.

tidio.comFunctional

tidio.com is a functional domain operated by Tidio, used to run site features like chat, video, embeds, and preferences.

Cookies Tidio Sets (1)

__tidio_visitor_state

Tidio chat widget visitor-state cookie storing whether the panel is open and the conversation ID.

Frequently Asked Questions

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