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Chatwoot

Chatwoot

Chatwoot is an open-source customer support messaging platform offering live chat, email, and social inbox. Scripts embed a chat widget on the host website that connects visitors to a shared team inbox. All conversation data is stored on self-hosted or Chatwoot-managed infrastructure with no third-party data sharing.

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Overview

Chatwoot is an open-source customer support messaging platform. It provides live chat, shared team inbox, and multi-channel support (email, social media, messaging apps) for businesses.

What This Script Does

The Chatwoot script embeds a chat widget on the website that connects visitors to a shared team inbox. Visitors can initiate conversations, and support agents can respond in real time. Conversation history is maintained across pages within the session. All conversation data is stored on self-hosted or Chatwoot-managed infrastructure with no third-party data sharing. The widget sets a session cookie to maintain conversation continuity.

Consent & Compliance

Consent category: Functional

Chatwoot provides a user-initiated customer support function. The data collected (conversation messages) is necessary for the service the visitor requests. Under GDPR, processing data for a user-initiated support interaction can be covered by legitimate interest. Under ePrivacy, the session cookie for chat continuity is functionally necessary for the requested service. Chatwoot's open-source, self-hosted option gives organizations full control over data processing.

Should You Block This Without Consent?

No. Chatwoot provides functional customer support chat with no third-party data sharing. It can be loaded without consent, particularly if chat is user-initiated.

Is Chatwoot GDPR compliant?

Chatwoot typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Chatwoot can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Chatwoot, not on Chatwoot itself.

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Consent Categories

Functional

Also Known As

Chatwootopen source live chatcustomer support chatchat widgetteam inboxself-hosted chat

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

app.chatwoot.comFunctional

app.chatwoot.com is a functional domain operated by Chatwoot, used to run site features like chat, video, embeds, and preferences.

Frequently Asked Questions

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