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Tawk.to

Tawk.to

Tawk.to is a free live chat and customer messaging platform used across millions of websites. Scripts embed a chat widget that connects site visitors with support agents in real time. Visitor data including IP address, browser, location, and pages viewed is visible to agents and stored in tawk.to's dashboard.

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Overview

Tawk.to is a free live chat and customer messaging platform used across millions of websites. It embeds a chat widget that connects site visitors with support agents in real time. Visitor data including IP address, browser, location, and pages viewed is visible to agents in the tawk.to dashboard.

What This Script Does

  • Embeds a live chat widget on the site for real-time visitor-to-agent communication
  • Collects visitor metadata including IP address, browser, operating system, geographic location, and pages viewed
  • Sets cookies to maintain chat session state and identify returning visitors
  • Makes persistent WebSocket connections to tawk.to servers for real-time messaging
  • Stores chat transcripts and visitor activity data in tawk.to's dashboard

Consent & Compliance

  • Category: Functional
  • GDPR: May require consent or a legitimate interest assessment. While the chat function itself is functional, the collection of IP address, location, and browsing data for agent visibility goes beyond the minimum needed for chat.
  • CCPA: Visitor metadata is collected for the site operator's customer support purposes, not for third-party advertising.
  • ePrivacy: Session cookies for chat functionality are generally considered functional. Cookies for identifying returning visitors may require consent.

Should You Block This Without Consent?

No. Tawk.to provides a functional customer support feature. While it collects visitor metadata, this data serves the site's support operations rather than advertising. Blocking it would remove the ability for visitors to reach support.

Is Tawk.to GDPR compliant?

Tawk.to typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Tawk.to can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Tawk.to, not on Tawk.to itself.

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Consent Categories

Functional

Also Known As

tawk.totawktotawk tofree live chatlive chat widgettawk chat

Industries

Computers Electronics and TechnologyProgramming and Developer SoftwareBusiness and Consumer ServicesMarketing and Advertising

Tracked Domains (2)

embed.tawk.toFunctional

embed.tawk.to is a functional domain operated by Tawk.to, used to run site features like chat, video, embeds, and preferences.

va.tawk.toFunctional

va.tawk.to is a functional domain operated by Tawk.to, used to run site features like chat, video, embeds, and preferences.

Cookies Tawk.to Sets (2)

tawkUUID

Tawk.to visitor unique identifier persisting across chat sessions.

TawkConnectionTime

Tawk.to connection-time marker tracking when the visitor last connected to the chat widget.

Frequently Asked Questions

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