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Sendbird

Sendbird

Sendbird embeds in-app chat interfaces and user-to-user messaging functionality on websites and applications. Scripts manage real-time message delivery, user presence indicators, and conversation history retrieval by connecting to Sendbird's messaging infrastructure via WebSocket connections.

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Overview

Sendbird is a communications API platform that enables developers to add in-app messaging, chat, and notifications to their applications. When Sendbird's scripts appear on websites, they're powering real-time chat functionality — user-to-user messaging, group conversations, customer support chat, or live event discussions embedded directly within the web application.

Unlike customer support chat widgets, Sendbird's typical use case is application-level messaging where the chat feature is a core part of the product (marketplace messaging, community discussions, dating app conversations).

What This Script Does

Sendbird's scripts embed real-time messaging functionality:

  • Chat interface rendering: Displays messaging interfaces with conversation lists, message threads, and input controls
  • Real-time message delivery: Maintains WebSocket connections for instant message delivery and receipt
  • User presence indicators: Shows online/offline status and typing indicators for chat participants
  • Conversation history: Retrieves and displays previous messages from Sendbird's messaging infrastructure
  • Media sharing: Handles file, image, and video sharing within conversations
  • Session management: Manages authenticated user sessions for messaging access

Consent & Compliance

  • GDPR: Message content and user interaction data constitute personal data. Sendbird acts as a data processor. The messaging serves a core application function.
  • ePrivacy Directive: Session management for authenticated messaging is strictly necessary for the service users are actively using.
  • CCPA/CPRA: Messaging data should be covered in your privacy policy.

Should You Block This Without Consent?

Sendbird's scripts serve a core functional purpose — enabling real-time messaging that users actively participate in as part of the application. Session management supports the messaging service users expect. There's no marketing tracking or behavioral profiling. Blocking would disable the application's messaging feature.

No.

Is Sendbird GDPR compliant?

Sendbird typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Sendbird can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Sendbird, not on Sendbird itself.

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Consent Categories

Functional

Also Known As

sendbird privacysendbird consentsendbird cookiessendbird data collectionin-app chat privacysendbird gdpr

Industries

Programming and Developer SoftwareComputers Electronics and Technology

Tracked Domains (1)

sendbird.comFunctional

sendbird.com is a functional domain operated by Sendbird, used to run site features like chat, video, embeds, and preferences.

Frequently Asked Questions

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