Salesforce Experience Cloud

Overview

Salesforce Experience Cloud (formerly Community Cloud) is a digital experience platform used to build branded customer portals, partner communities, help centers, and public-facing websites on Salesforce's application framework. When detected, it indicates the website or portal is running on Salesforce's infrastructure, with CRM data integration powering authenticated user experiences like account management, case submission, and knowledge base access.

What This Script Does

Experience Cloud's scripts primarily handle platform-level functionality required to render and operate the site:

• Session management cookies — the platform sets session cookies (typically Salesforce-standard session identifiers) to maintain authenticated user state across page navigation. These are essential for logged-in experiences like viewing account details, submitting support cases, or accessing partner resources.
• CSRF tokens — anti-forgery tokens are set as cookies to protect form submissions and API calls from cross-site request forgery attacks.
• Lightning framework scripts — the Salesforce Lightning Web Runtime loads JavaScript bundles that handle component rendering, client-side navigation, and API communication with the Salesforce backend. These scripts are required for the site to function.
• Content delivery — static assets (stylesheets, images, JavaScript) are served from Salesforce CDN domains.

Experience Cloud does not independently set marketing or analytics tracking cookies. However, site administrators may add Salesforce Marketing Cloud, Google Analytics, or other tracking scripts through the platform's configuration — those would be separate vendors. The platform itself is focused on content delivery and authenticated user session management.

Consent & Compliance

Experience Cloud falls into the essential category. Its scripts and cookies serve the core platform infrastructure required to render pages, maintain user authentication, and protect form submissions. Under GDPR Article 6(1)(b), session management for authenticated portals is necessary for the performance of the service the user is accessing. The ePrivacy Directive exempts strictly necessary cookies from the consent requirement, and Experience Cloud's session and security cookies qualify for this exemption.

Under CCPA/CPRA, the session data processed by Experience Cloud is functional in nature and falls within the service provider relationship. No additional opt-out obligations arise from the platform's core operation, though any additional tracking scripts layered on top by the site operator would need separate assessment.

Should You Block This Without Consent?

No. Experience Cloud's scripts and cookies are essential platform infrastructure for rendering the website and maintaining user sessions. Blocking them would break the site entirely. Any marketing or analytics tracking added on top of the platform should be managed as separate vendors.