Does Comm100 require consent?

Comm100 collects visitor session data and browsing context through its chat widget, and may use cookies for marketing purposes. Because it combines functional and marketing data collection, user consent is required before loading Comm100 scripts on your site.

What data does Comm100 collect?

Comm100 sets session cookies to maintain chat continuity and collects visitor data including device type, approximate location, page history, and conversation content. This information is shared with support agents to personalize interactions.

How does ConsentStack handle Comm100?

ConsentStack blocks Comm100 scripts until a visitor grants consent. It categorizes Comm100 under functional and marketing purposes, allowing site owners to give visitors granular control over chat session tracking and marketing data collection.

What tracker domains does Comm100 use?

ConsentStack has catalogued tracker domains for Comm100 including comm100.com. These are the network destinations Comm100's scripts contact, which a consent platform blocks until a visitor agrees.

What cookies does Comm100 set?

Comm100 sets cookies such as Comm100VT. ConsentStack identifies these and classifies them so they can be blocked or allowed based on the visitor's consent choice.

Comm100 - Live Chat Widget Consent Management

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Overview

Comm100 provides a multi-channel customer engagement platform centered on live chat, chatbot automation, and ticketing. Its website integration enables real-time messaging between site visitors and support agents, with additional capabilities for AI-powered chatbot responses, canned messages, and proactive chat invitations triggered by visitor behavior rules.

What This Script Does

Comm100's widget script loads from vue.comm100.com (or a custom domain) and renders a chat launcher button and messaging interface on the host page. The script initializes a WebSocket connection to maintain real-time communication between the visitor and support agents or chatbot systems.

The script sets cookies (typically comm100_ prefixed) to maintain chat session state, identify returning visitors, and store pre-chat form responses. Persistent cookies enable Comm100 to recognize visitors across sessions and display their conversation history. The widget collects visitor metadata including current page URL, referrer, browser details, IP-based geolocation, and time on page.

Comm100 also supports proactive chat triggers based on visitor behavior — time on page, pages visited, or scroll depth — which requires monitoring these interactions in the background. When configured for marketing use cases, Comm100 can track visitor navigation paths and segment users for targeted messaging campaigns, collecting behavioral data beyond what is needed for basic chat support.

Consent & Compliance

Comm100 serves both functional (live chat support) and marketing (proactive targeting, visitor segmentation) purposes. The core chat functionality — session cookies and real-time messaging — serves a functional need. However, persistent visitor identification, behavioral monitoring for proactive triggers, and navigation path tracking extend into marketing territory.

Under GDPR, session-scoped cookies strictly necessary for an active chat conversation may qualify for legitimate interest, but persistent tracking cookies for visitor recognition and behavioral targeting require consent. Under CCPA, the collection of browsing behavior for segmentation and targeted messaging requires disclosure.

The consent category is functional and marketing.

Should You Block This Without Consent?

Conditional. If Comm100 is used purely for reactive live chat support, the session management cookies may qualify as functionally necessary. However, if the implementation uses proactive chat triggers, visitor behavior tracking, or returning visitor identification through persistent cookies, these marketing-oriented features require consent. Block the persistent tracking and proactive engagement features without consent while potentially allowing basic chat session functionality.

Is Comm100 GDPR compliant?

Comm100 typically loads functional and marketing trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Comm100 can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Comm100, not on Comm100 itself.

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