Comm100

Overview

Comm100 provides a multi-channel customer engagement platform centered on live chat, chatbot automation, and ticketing. Its website integration enables real-time messaging between site visitors and support agents, with additional capabilities for AI-powered chatbot responses, canned messages, and proactive chat invitations triggered by visitor behavior rules.

What This Script Does

Comm100's widget script loads from vue.comm100.com (or a custom domain) and renders a chat launcher button and messaging interface on the host page. The script initializes a WebSocket connection to maintain real-time communication between the visitor and support agents or chatbot systems.

The script sets cookies (typically comm100_ prefixed) to maintain chat session state, identify returning visitors, and store pre-chat form responses. Persistent cookies enable Comm100 to recognize visitors across sessions and display their conversation history. The widget collects visitor metadata including current page URL, referrer, browser details, IP-based geolocation, and time on page.

Comm100 also supports proactive chat triggers based on visitor behavior — time on page, pages visited, or scroll depth — which requires monitoring these interactions in the background. When configured for marketing use cases, Comm100 can track visitor navigation paths and segment users for targeted messaging campaigns, collecting behavioral data beyond what is needed for basic chat support.

Consent & Compliance

Comm100 serves both functional (live chat support) and marketing (proactive targeting, visitor segmentation) purposes. The core chat functionality — session cookies and real-time messaging — serves a functional need. However, persistent visitor identification, behavioral monitoring for proactive triggers, and navigation path tracking extend into marketing territory.

Under GDPR, session-scoped cookies strictly necessary for an active chat conversation may qualify for legitimate interest, but persistent tracking cookies for visitor recognition and behavioral targeting require consent. Under CCPA, the collection of browsing behavior for segmentation and targeted messaging requires disclosure.

The consent category is functional and marketing.

Should You Block This Without Consent?

Conditional. If Comm100 is used purely for reactive live chat support, the session management cookies may qualify as functionally necessary. However, if the implementation uses proactive chat triggers, visitor behavior tracking, or returning visitor identification through persistent cookies, these marketing-oriented features require consent. Block the persistent tracking and proactive engagement features without consent while potentially allowing basic chat session functionality.