Aisera

Overview

Aisera is an enterprise AI platform that provides intelligent virtual agents for IT service management, customer support, and HR helpdesk automation. The platform uses natural language understanding and generative AI to handle support queries, automate ticket resolution, and provide self-service capabilities to employees and customers through conversational interfaces embedded directly on support portals and service desk pages.

What This Script Does

Aisera's scripts embed AI-powered chatbot and virtual agent widgets on enterprise websites, support portals, and internal service desk pages. When the page loads, the script initializes a conversational interface — typically a chat widget that appears as a floating button or embedded panel — that visitors can interact with to get answers to support questions, troubleshoot issues, submit service requests, or access knowledge base content.

When a visitor types a query, the script transmits the message text and session identifiers to Aisera's cloud services, where natural language processing determines the intent and generates a response. The conversation may involve multi-turn interactions, with the script maintaining conversation state and context throughout the session. For authenticated users on internal portals, the script may access user identity information to personalize responses and perform actions like checking ticket status or initiating service requests.

Session data is used to maintain conversation continuity and may be stored for analytics on virtual agent performance, resolution rates, and common query patterns. The scripts do not perform cross-site tracking or advertising-related data collection.

Consent & Compliance

Aisera scripts provide functional customer and employee support tooling. The chatbot widget is a service feature that visitors actively choose to engage with — they initiate the conversation and provide information voluntarily in the context of seeking help. Under most privacy frameworks, support chat functionality that users explicitly interact with is considered a functional feature of the site.

The data processed (query text, conversation logs, session identifiers) serves the direct purpose of providing the requested support service. This aligns with the "strictly necessary" or "functional" exemptions under GDPR and ePrivacy for services explicitly requested by the user.

Should You Block This Without Consent?

No. Aisera provides functional AI-powered support chat that visitors actively choose to engage with, serving a legitimate functional purpose on the site.