What data does Aisera's widget transmit?

When a visitor types a query, the script sends message text and session identifiers to Aisera cloud services for natural language processing. Conversation state is maintained across the session. No cross-site tracking, advertising pixels, or behavioral profiling is performed.

How does ConsentStack classify Aisera?

ConsentStack classifies Aisera as functional and does not block it by default. Because visitors must actively initiate the chat widget and data collected is limited to the support interaction, ConsentStack permits it to load without requiring marketing or analytics consent.

What tracker domains does Aisera use?

ConsentStack has catalogued tracker domains for Aisera including aisera.com. These are the network destinations Aisera's scripts contact, which a consent platform blocks until a visitor agrees.

Aisera - AI Chatbot Widget Consent Management

Q: Does the Aisera chatbot widget require consent?

No. Aisera provides AI-powered support chat that visitors actively initiate by choosing to engage. The data processed — query text, conversation logs, session identifiers — serves the support function explicitly requested, qualifying as functional under GDPR and ePrivacy.

Back to Vendor Library

Overview

Aisera is an enterprise AI platform that provides intelligent virtual agents for IT service management, customer support, and HR helpdesk automation. The platform uses natural language understanding and generative AI to handle support queries, automate ticket resolution, and provide self-service capabilities to employees and customers through conversational interfaces embedded directly on support portals and service desk pages.

What This Script Does

Aisera's scripts embed AI-powered chatbot and virtual agent widgets on enterprise websites, support portals, and internal service desk pages. When the page loads, the script initializes a conversational interface — typically a chat widget that appears as a floating button or embedded panel — that visitors can interact with to get answers to support questions, troubleshoot issues, submit service requests, or access knowledge base content.

When a visitor types a query, the script transmits the message text and session identifiers to Aisera's cloud services, where natural language processing determines the intent and generates a response. The conversation may involve multi-turn interactions, with the script maintaining conversation state and context throughout the session. For authenticated users on internal portals, the script may access user identity information to personalize responses and perform actions like checking ticket status or initiating service requests.

Session data is used to maintain conversation continuity and may be stored for analytics on virtual agent performance, resolution rates, and common query patterns. The scripts do not perform cross-site tracking or advertising-related data collection.

Consent & Compliance

Aisera scripts provide functional customer and employee support tooling. The chatbot widget is a service feature that visitors actively choose to engage with — they initiate the conversation and provide information voluntarily in the context of seeking help. Under most privacy frameworks, support chat functionality that users explicitly interact with is considered a functional feature of the site.

The data processed (query text, conversation logs, session identifiers) serves the direct purpose of providing the requested support service. This aligns with the "strictly necessary" or "functional" exemptions under GDPR and ePrivacy for services explicitly requested by the user.

Should You Block This Without Consent?

No. Aisera provides functional AI-powered support chat that visitors actively choose to engage with, serving a legitimate functional purpose on the site.

Is Aisera GDPR compliant?

Aisera typically loads functional trackers, which are not strictly necessary for your site to work. Under the GDPR and the ePrivacy Directive, non-essential cookies and trackers must stay blocked until a visitor gives clear opt-in consent. So Aisera can be fully GDPR compliant, but only if your site holds its scripts until consent is granted and lets visitors decline just as easily. Compliance depends on how your site loads Aisera, not on Aisera itself.

Visit website